Return Policy

We want to ensure your satisfaction with your purchase, and if you find yourself unsatisfied, you may be eligible for a refund, subject to the conditions outlined below.

Your purchase should have been made within the last 72 hours of your refund request.

You should NOT have:

• Attempted any part of a test or exam
• Requested or received a certificate of completion
• Completed 50% or more of the purchased course
• Been notified of the shipment of training materials or other merchandise

If you meet all these criteria, please submit your refund request in writing via email to support@iccouncil.org within 72 hours of purchasing the course. Ensure to include your receipt as proof of purchase and provide a reason for your refund request.

Please note that no refund will be issued for:

• Shipped training materials or merchandise
• Any national, state, and local mandated regulatory fees associated with the course
• Failure to pass quizzes, final exams, or other in-course assessment requirements within the allotted attempts (as per course guidelines)
• Failure to meet identity validation requirements (including state or government identification, security questions, or other required methods, as per course guidelines)
• Course expirations (as per course guidelines)
• Expedited processing or mailing of certificates, training materials, or other merchandise once the promised expedite has been fulfilled.

Approved refunds may take up to 10 business days to appear in your account and will be issued to the same payment method used for the initial purchase.

Course-Specific Policies:

If any course-specific terms, conditions, or policies presented during registration conflict with the refund policy mentioned above, the course-specific terms will take precedence. If you're unsure about specific terms or policies for the course, please feel free to contact us for clarification. Your satisfaction is important to us; we are here to assist you.